Objective
The Membership Intern will gain an in-depth look at how Shedd cultivates and engages members.

Summary
As a non-profit, Shedd is dependent on more than just ticket sales. In fact, roughly 25% of Shedd’s operating budget is generated through donations. Gifts to Shedd can come in many shapes and sizes, but many are made through Membership. In giving a gift to become a member, one becomes part of the Shedd family. From supporting everyday operations to sending a team of animal care experts halfway around the world to help rehabilitate hundreds of stranded penguins, our members make a difference. This intern will assist in engaging this partnering with the Membership team in developing acquisition and retention strategies, tracking trends, and implementing programming to engage members.

Responsibilities & Duties

• Demonstrate a commitment to Shedd’s mission, vision, and values.
• Partner with the membership team on outreach and engagement efforts regarding membership renewals, thank-you’s, and upcoming member events.
• Work with membership staff to create and implement retention and acquisition strategies.
• Help analyze current member trends and traits, and assist in implementation of response strategies as needed.
• Collaborate with staff to provide copy and gather content for member communications
• Participate in onsite member events.
• Assist with inventory management.
• Other projects as assigned

Qualifications

• Enrolled as a junior or senior in an undergraduate program, or a recent graduate.
• Studying within one of these majors: Business Administration, Communications, Marketing, Management, Non-Profit Administration, Hospitality Management, or related.
• Previous internship or job experience in non-profit or for-profit industries may be helpful, but not required.
• Ability to handle multiple projects, strong communication skills, and an outgoing and friendly personality.
• Must maintain confidentiality.
• Ability to learn Customer Relationship Management (CRM) system.
• Proficient with Microsoft PowerPoint and Excel. Outlook experience required.

Time Commitment
2-3 days per week. Some evening or weekend support may be needed for Development Department events. Exact schedule based on intern availability.

Applications accepted until position filled.