TITLE: Public Engagement Facilitator
DEPARTMENT: Learning & Community: Public Engagement
REPORTS TO: Manager, Public Engagement
STATUS: Full-time Non-Exempt
SALARY/PAY RATE: $20.00/hour

 
POSITION OVERVIEW:   
The Public Engagement Team is responsible for delivering participatory, audience-driven experiences to achieve Shedd’s mission of sparking compassion, curiosity, and conservation for the aquatic animal world. 

The Public Engagement Facilitator delivers high quality guest engagements, interacting daily with Shedd guests, youth learners, donors and other stakeholders. Facilitators deliver a wide variety of experiences, ranging from small-scale, unscripted conversations in the galleries to small-group tours behind-the-scenes to large-scale presentations on microphone for 1,000-person audiences in the Oceanarium amphitheater. There is a strong performance element in this role. This position requires learning multiple program outlines, aquatic world content and information related to taking action for animals. The position requires a strong ability to apply improvisational techniques and dynamically engage audiences off-script. Tailoring content to various audiences and rapidly adapting and evolving to guest and aquarium needs are important skills, as is the ability to connect with diverse audiences with cultural competency. 

Time Commitment: 
Approximately 40 hours per week if full time 
The schedule for this position will include at least one weekend day. 
This position may require work on evenings, weekends, overnight hours, and holidays.  
This position must be able to work at Shedd Aquarium and in offsite locations.  
 

TEAM MEMBER ATTRIBUTES: 

As a member of the Public Engagement team, each individual should possess the following qualities which will enable the team to achieve Shedd’s mission to spark compassion, curiosity and conservation for the aquatic animal world. 

• Positive attitude 
• Inclusive and supportive of other team members 
• Proactive in bringing forward solutions to challenges 
• Maintain positive working relationships 
• Guest focus in all activities, passion for people 
• Ability to proactively engage guests 
• Valuing diverse perspectives 
• Creativity 

SHEDD WAY CHARTER 

As One Shedd, the Public Engagement team is expected to deliver an exceptional experience for other team members, staff, volunteers and internal and external guests. Each team member should demonstrate the Shedd Way charter qualities including but not limited to: 

• Professional appearance 
• Positive body language 
• Seeking out guest contact 
• Listening and responding to others needs 
• Taking pride in Shedd 
• Delight in the animals in our care 
• Learning about and respecting those you work with 

 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.   

• Demonstrate commitment to Shedd’s vision, mission and values 
• Proactively interact with guests and animal care team members 
• Learn and facilitate multiple scripts and outlines featuring a variety of Shedd’s 32,000 animals, tailoring content to a variety of audiences 
• Learn script and outline revisions, blocking adjustments, and ongoing program content updates 
• Dynamically engage guests about the aquatic world throughout aquarium 
• Communicate ways to take action to protect animals and our planet 
• Tailor content to various audiences, adapting key messages based on audience 
• Demonstrate cultural competence through interactions and approach to engagement 
• Improvise and facilitate content based on audience responses, interest, and knowledge 
• Include the audience voice and participation elements in experiences  
• Work near animals, strictly adhering to all established protocols 
• Serve as a role model to staff and volunteers for guest interactions and knowledge 
• Attend training workshops as scheduled 
• Demonstrate continued growth in content knowledge and increased aptitude in program delivery/facilitation 
• Collaborate closely with leaders to set goals, develop skills, and integrate feedback for professional growth 
• Assist in orienting and onboarding new hires  
• Serve on interdepartmental teams 
• Other duties as needed or assigned 

  
QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Education: High School diploma, GED or equivalent required.  Some college preferred.
 
Experience:   

• Minimum of one year's experience in a role that requires daily communication with the public required. 
• Experience in education, public speaking, theatre and or improvisation preferred. 
• Experience delivering programs to a variety of audiences in a museum, zoo or aquarium setting preferred. 
• Experience in aquatic science and/or biology preferred. 
• Bilingual (Spanish/English) preferred. 

LANGUAGE SKILLS: 

• Ability to read, write, speak and comprehend English fluently 
• Ability to maintain good vocal control with the ability to speak publicly for many hours each day without loss of voice. 
• Ability to read and comprehend complex instructions given from written and oral sources. 

MATHEMATICAL SKILLS 

• Ability to understand basic mathematical relationships and formulas 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Lift up to 30 pounds  
• Sit 
• Stand 
• Stoop 
• Walk 
• Climb stairs 
• Spend the majority of the day on one’s feet

WORK ENVIRONMENT:  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This person may be exposed to: 

• Water 
• Heat 
• Cold 
• Air particles (or potential allergens) 
• Low noise 
• Moderate Noise 
• Loud Noise 

BENEFITS WORKING AT SHEDD: We offer competitive compensation packages and opportunities for professional growth within our organization. 

• Medical Insurance, including FSA and HSA plan options
• Vision and Dental Insurance 
• Accrued Paid Time Off 
• Up to 12 Paid Holidays 
• Life Insurance 
• Parental Leave and Adoption Assistance
• 401(k)
• Discounted Parking and Public Transit Subsidies
• Employee Assistance Program
• Employee Wellness program, including Preventive Care Incentive 
• Employee Discounts
• Employee Tickets 

The job for which you have applied is now a union job.  All non-supervisory jobs in Development are included in the unit of employees represented by Shedd Workers United, AFSCME Council 31.  The union was elected in November, and we have not yet begun contract negotiations. 

Reasonable Accommodations: 
Shedd Aquarium is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodations for any part of the employment process, please email us at jobs@sheddaquarium.org. 

We strongly encourage people of color, LGBTQ+ community, veterans and active duty military, parents, individuals with disabilities, and individuals from all cultural backgrounds to apply. Shedd Aquarium is an equal opportunity employer and welcomes everyone to our team.